Return Policy

At ZentoraPlus, we want you to feel confident when shopping with us. If there is an issue with your order, we are here to help.

Return Eligibility

To be eligible for a return, the item should generally be unused, unworn, and in its original condition with original packaging and tags where applicable.

Return requests should be submitted within 30 days of delivery.

Items that have been worn, washed, damaged, altered, or used may not be eligible for return.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number along with clear photos or other relevant information so that we can review the issue and determine the appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific reasons.

If you are unsure whether your item qualifies for a return, please contact our support team before sending anything back.

Return Process

To request a return, contact our customer support team with:

Your order number

The item you want to return

The reason for the return

Photos, if the item is damaged or incorrect

Once your request is reviewed and approved, we will provide further instructions regarding the return process.

Please do not send items back without receiving return instructions from our support team.

Refunds

Once the returned item is received and inspected, we will notify you about the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing time may vary depending on your payment provider or financial institution.

Original shipping charges may not be refundable unless the return is due to an error or issue caused by us.

Exchanges

If you need a different size, color, or product, please contact us. Exchange availability may depend on product stock.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We will do our best to assist you promptly.

ZentoraPlus reserves the right to review return requests and determine eligibility according to the circumstances of each order.